DPDP Act 2023 · Meta Platform Compliant

Data Deletion Instructions

Last updated: July 16, 2026Effective date: July 16, 2026

This page explains how to delete data that Chatzen (a product of UV Digital Solutions) holds on your behalf, including conversation data from WhatsApp, Facebook Messenger, and Instagram. You can delete data yourself from within the Platform, or request deletion by email.

1. Overview

Chatzen processes messaging data on behalf of the businesses that use it. Depending on what you want removed, you have three options: disconnect an individual messaging channel to delete its chats, delete your entire account, or send us a deletion request by email.

2. Delete Chats by Disconnecting a Channel

When you disconnect a WhatsApp number, Facebook page, or Instagram account, the conversations for that channel are removed from your dashboard immediately.

Sign in to Chatzen.
Go to Integrations (for Facebook / Instagram) or WhatsApp → Numbers (for a WhatsApp number).
Click Disconnect on the channel you want to remove.
Choose how the chats are handled:
- Keep for 30 days (default): chats are hidden and archived. If you reconnect the same channel within 30 days, they are restored. After 30 days they are permanently deleted.
- Delete permanently now: chats and their messages are erased immediately and cannot be recovered.

3. Delete Your Whole Account

Deleting your account removes all of your personal data and all conversation data across every channel. To do this, contact us at privacy@chatzen.in with the subject line "Account Deletion Request" from your registered email address. We will verify your identity and permanently delete your data within 30 days, except records we are legally required to retain (for example, financial and tax records).

4. Request Deletion by Email

If you cannot access the Platform, or you are an end customer whose conversation is stored by a business using Chatzen, you can request deletion by email.

Email privacy@chatzen.in with the subject line "Data Deletion Request". Include enough detail to identify the data (for example the phone number, Facebook/Instagram handle, or registered account email). We will acknowledge within 48 hours and complete deletion within 30 days.

Note: if you are an end customer, your conversation is controlled by the business you messaged. We will action your request as their data processor and, where required, forward it to that business, who is the data controller for your personal data.

5. Facebook & Instagram Data

For data received through Facebook Messenger or Instagram, disconnecting the channel (Section 2) removes the stored conversations and deletes the page access tokens Chatzen holds for that channel. Choosing Delete permanently now erases the conversation content immediately.

You can also review and remove Chatzen's access from your Facebook or Instagram account settings under Settings & Privacy → Apps and Websites. Removing the app there revokes our access; to also delete data already stored, use the disconnect flow above or email us a deletion request.

6. Deletion Timeline

Action	What is deleted	When
Disconnect channel (keep 30 days)	Chats hidden immediately; permanently deleted after 30 days unless reconnected	Immediate hide · 30-day purge
Disconnect channel (delete now)	Chats and messages for that channel	Immediate
Account deletion request	All personal data and conversation data	Within 30 days
Backup snapshots	Residual copies in backups	Overwritten within 60 days

7. Contact

Privacy & Data Deletion

privacy@chatzen.in

Deletion and access requests. Acknowledged within 48 hours; completed within 30 days.

Grievance Officer

grievance@chatzen.in

For complaints and escalations under the DPDP Act, 2023.

Postal Address: UV Digital Solutions, 622, HILLTOWN LANDMARK, Nikol - Naroda Rd, opp. DAS KHAMAN, Nicol Gam, Nikol, Ahmedabad, Gujarat 382350, India

See also our Privacy Policy and Data Processing Agreement.